Customer Service Portal

Exceed Customers Expectations

Customers have high expectations for best in class service 24 hours a day 7 days a week. The customer portal is an innovative solution that will enable you to deliver exceptional customer service. Delight your customers by enabling them to submit inquiries or service tickets, monitor the status of their inquiries, search a knowledgebase or frequently asked questions and get the answers they need anytime, anywhere and from any device –PC, Mac, Tablet or Smartphone. Best of all the portal is web based easy to deploy and easy to use.

Customer Service Portal Screenshots

Core features:

1
Centralized support systemAddress customer inquires via the web, telephone or e-mail – 1 single system
2
Reduce workload & operational costsReal time Knowledgebase and FAQ reduces support calls
3
Increase customer engagementCollect valuable customer feedback and take immediate action to address issues
4
Improve overall customer experienceDelight customers with exceptional customer service resulting in a competitive edge for your business

Benefits:

Commence CRM will enable you to reduce customer waiting time by providing your service staff with instant access to a customer’s profile and service call history. Eliminate missing or undocumented calls. Automatically generate service tickets and dispatch a remote technician. With Commence CRM you will delight your customers with world class customer service.